Service
Foreword
For Kxite, when the machine is sold and it arrives at the customer’s factory, it is the beginning of the cooperation between Kxite and Customer.Because we believe that long-term cooperation is based on the premise of good service.
For customers, spending a huge cost to buy a machine, how can let the machine to create the highest profit in the fastest time, and how quick return to the cost, that is the most important.
Therefore, kxite’s mission is to help customers make money quickly and make the thermoforming machine like 'money printing machine '.
Therefore, our mission is to help customers to run the machine stably for a long time, so that the machine can create the greatest value for customers, and customer factory can grow bigger and stronger in future.
Installation & Training
Our qualified technicians go to customer’s site for the installation and start-up of the machines by free.
Except for the installation, Kxite experienced engineers will also instruct you with comprehensive start-up training on the machine’s functions and can use it skillfully.
Our training is tailored to each customer’s need and the training agenda is designed in conjunction with the customer - this guarantees 100% customer satisfaction.
Why Is Training Needed?
Training is important as it ensures that on-site staff are fully competent to operate the system in the optimum way. This in turn allows for an increase in efficiency of local production. New employees will also benefit as they will need training on system features, functions and safety. Additional training benefits include information on system upgrades where new software is implemented. Whether training involves keeping an engineer‘s knowledge up to date or bringing new employees up to a required level, training is available at basic through to advanced levels.
Spare parts service
We see the spare parts as an important area that contributes to keeping your machine operational reliability for as long as possible. When you choose Kxite, we are able to offer you a range of services in connection with the supply of parts.
Normal spare parts will be sent to you after thorough examination together with the machine:
Warranty Services
All our machines have warranty of 1 year from delivery date. Within 1 year, if you need any spare parts for machine, we will quickly provide to customer immediately.
We have experienced employees that are able to assist you with recommended parts for your machine. After one year guarantee period, Customer can purchase some recommended parts for stock, we will provide the lowest price for spare parts.
Shipping Services
Upon receiving the customer spare parts purchase order, Kxite will send out in the first time And assures fast and secure delivery of the ordered parts at the best price.